FAQ
Frequently asked questions
Find answers about the collection, documentation and delivery. Need something else? Contact our team.
What are Zynx Biopharma products intended for?
Eligible products are supplied as research materials for laboratory use only. They are not medicines and are not intended for human or veterinary use, diagnosis or treatment.
Can I check out as a guest?
An account will be optional for eligible products when ordering opens. This is currently a preview: orders and payments are not available. Any product-specific purchasing restrictions will be shown on its page.
Is product documentation available for every item?
Supporting quality documentation is displayed where a real file is held. No Certificates of Analysis are published on this site at present.
Where can I read published research?
Use the Research library. Cited papers describe named compounds. They do not test, certify or endorse a specific product sold here.
Does a verification result replace a Certificate of Analysis?
No. A product-code match means the code corresponds to a recorded unit. It does not prove purity, sterility, regulatory approval or that the physical contents are genuine.
How do I verify a box?
Use Verify in the top navigation. Scratch the concealed panel, enter the code and press Verify code. Marketing consent is not required. A copied unused code may still pass its first check.
When will my order be dispatched?
Same-day dispatch on eligible in-stock orders. Eligible in-stock orders placed before our daily cut-off are dispatched the same working day. There is no published daily clock time on this site. Weekends, bank holidays and fulfilment closure dates move dispatch to the next working day. Unpaid orders, out-of-stock items and orders that need a manual check are not included. Dispatch is not the same as delivery.
How do I qualify for free UK delivery?
Free UK delivery when you spend £25 or more. The threshold is calculated on the merchandise subtotal after discounts and before delivery charges. UK orders below £25 are charged £3.95 for standard tracked delivery.
Which European countries are available?
Tracked European delivery is available to selected destinations, currently Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden. This is not delivery to all of Europe. Availability also depends on the products in your basket. Choose your country at checkout to confirm.
How much does European delivery cost?
Tracked European delivery is £14.95 per eligible order, not per product. There is no automatic free-delivery threshold for European orders.
Will I receive tracking?
A tracking link is shown on your order page and included in the dispatch notice once a courier tracking number has been stored. Tracking is not available at the moment an order is placed.
Could import charges apply?
Orders delivered outside the UK may be subject to local taxes, customs duties or handling charges. These are determined by the destination country and may be payable by the recipient.
What happens if a product is restricted in my country?
We’re not currently able to deliver this product to your selected destination. Please remove it from your basket or contact our support team for further information. Checkout cannot continue until the ineligible item is removed or a supported destination is selected.
What should I do if tracking has not updated?
If tracking has not updated after the estimated delivery window, contact support with your order number. We do not publish an automatic lost-parcel waiting period until a courier policy is confirmed. Do not assume the parcel is lost the same day tracking is quiet.
What happens if my parcel is delayed, damaged or lost?
Use the delivery help form with your order number, email, delivery postcode and issue type. A photograph can be attached for damaged parcels. We investigate with the information you provide. This site does not promise an automatic refund or replacement.